At culpk, the privacy and security of your personal data is not a compliance checkbox — it is a foundational commitment. This Privacy Policy explains exactly what data culpk collects from Pakistani players, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information. Please read it carefully alongside our Terms & Conditions.
Six principles that define how culpk handles every piece of personal data it collects from players across Pakistan.
culpk collects only the personal data that is strictly necessary to operate your account, verify your identity, process your payments, and comply with our legal obligations. We do not collect data for its own sake, and we do not harvest information that serves no direct purpose in operating the culpk platform for you.
All personal data transmitted between your device and the culpk platform is protected by 256-bit SSL/TLS encryption — the same standard used by major Pakistani banks including HBL, UBL, and Meezan Bank. Your login credentials, payment details, and KYC documents are encrypted in transit and at rest on culpk's secure servers.
culpk does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing networks. Your data is shared only with the specific operational partners required to run the platform — payment processors, KYC verification providers, and game content suppliers — each bound by strict data protection obligations.
You have the right to access, correct, and in certain circumstances request deletion of your personal data held by culpk. You may also request a portable copy of your data or object to specific processing activities. culpk will respond to all such requests within 30 days of receipt via our support channel.
culpk retains your personal data only for as long as it is required — either to operate your account, meet our legal and regulatory obligations, or resolve disputes. Once the retention period expires, your data is securely deleted or anonymised. Specific retention periods for each data category are detailed within this policy.
In the unlikely event of a data security breach that affects your personal information, culpk will notify you within 72 hours of becoming aware of the breach, in accordance with applicable data protection obligations. We will clearly describe the nature of the incident and the steps we are taking to contain and remediate it.
This Privacy Policy ("Policy") is issued by culpk and applies to all personal data processed in connection with your use of the culpk platform, including the website at culpk.com, any associated mobile interfaces, and all related services such as sports betting, live casino games, slot products, and account management features. It applies to all registered players, prospective registrants, and visitors to the culpk platform, regardless of location, though culpk's primary player base is located across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, and other cities nationwide.
By accessing or using the culpk platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read together with the culpk Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
Scope Note: This Policy covers data processed by culpk as a data controller. Where culpk acts as a data processor on behalf of a third-party controller — for example, in connection with certain licensed game content providers — the privacy obligations of that third party's policy will additionally apply to the specific interaction.
For the purposes of this Privacy Policy, culpk is the data controller responsible for the personal data of players and platform visitors. As the data controller, culpk determines the purposes and means by which your personal data is collected and processed. All data protection enquiries, access requests, and complaints should be directed to culpk's designated data protection contact, reachable via the support email address provided in Section 14 of this Policy.
culpk takes its responsibilities as a data controller seriously and has implemented internal policies, procedures, and technical controls designed to ensure that personal data is processed lawfully, fairly, and transparently at all times.
culpk collects several categories of personal data from players and platform users. The categories and specific data points collected are described below:
culpk does not collect or store full payment card numbers. Where card-based payment methods are introduced in future, card data will be tokenised by a PCI-DSS compliant payment gateway and culpk will retain only the token reference, not the underlying card details.
culpk collects your personal data through the following means:
culpk processes your personal data on one or more of the following legal bases, depending on the specific purpose:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, registration data | Contractual necessity |
| Age and identity verification (KYC) | CNIC data, selfie photograph, date of birth | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Contractual necessity |
| Fraud detection and prevention | Technical data, financial data, device fingerprint | Legitimate interests |
| Anti-money laundering compliance | Identity data, transaction history | Legal obligation |
| Responsible gaming monitoring | Gaming & behavioural data | Legal obligation / legitimate interests |
| Customer support and dispute resolution | Communications data, account data | Contractual necessity |
| Platform security and integrity | Technical data, IP address, device data | Legitimate interests |
| Promotional communications (opt-in only) | Contact data, gaming preferences | Consent |
| Platform analytics and improvement | Anonymised behavioural and technical data | Legitimate interests |
Where culpk relies on your consent as the legal basis for processing — most notably for marketing communications — you have the right to withdraw that consent at any time by updating your notification preferences in your account settings or by contacting culpk support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
culpk does not sell your personal data to any third party. culpk may share your personal data with the following categories of recipients only where strictly necessary and subject to appropriate contractual data protection safeguards:
To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or cryptocurrency networks, culpk must share relevant financial and identity data with the applicable payment service provider. Each provider is bound by their own privacy and data security obligations under Pakistani financial regulation.
culpk uses authorised third-party KYC verification services to confirm the identity and age of players. These providers receive only the data necessary to perform the verification check and are contractually prohibited from using the data for any other purpose.
Where culpk's platform incorporates games supplied by licensed third-party game studios, limited session and account data may be transmitted to those providers to facilitate game delivery, integrity monitoring, and RNG certification. These providers do not receive your full personal profile.
culpk may disclose personal data to competent regulatory bodies or law enforcement authorities where required to do so by applicable law, court order, or regulatory directive. culpk will, where legally permissible, notify you of any such disclosure.
Technical and device data may be shared with fraud detection service providers to identify suspicious account activity, prevent multi-accounting, and protect the integrity of the culpk platform for all players.
culpk uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that allow the platform to recognise your browser, maintain your session, and remember your preferences. The types of cookies used by culpk are as follows:
culpk does not use third-party advertising or retargeting cookies. You may manage your cookie preferences through your browser settings, though disabling strictly necessary cookies will prevent you from accessing your culpk account.
culpk retains your personal data for the periods set out below. Once the applicable retention period expires, data is securely deleted or irreversibly anonymised:
culpk implements a layered set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security controls in place include:
Notwithstanding these measures, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your culpk Login credentials and for notifying culpk immediately if you suspect unauthorised access to your account.
As a data subject, you have the following rights in relation to the personal data culpk holds about you. To exercise any of these rights, contact culpk's support team using the details in Section 14. culpk will respond within 30 days of receiving a valid request:
The culpk platform is strictly intended for adults aged 21 years and above. culpk does not knowingly collect personal data from individuals under the age of 21. All registrations are subject to CNIC-based age verification prior to account activation. If culpk becomes aware that personal data has been collected from an individual under 21, that data will be deleted immediately, the associated account will be permanently closed, and any deposits will be refunded to the original payment source.
If you believe that a minor has registered on the culpk platform using false age information, please notify culpk immediately via support so that the matter can be investigated and resolved without delay.
culpk primarily processes and stores your personal data on servers located within its operational jurisdiction. Where it is necessary to transfer personal data to service providers or partners located in other countries — for example, in connection with KYC verification technology providers or game content suppliers — culpk will ensure that appropriate safeguards are in place to protect your data to an equivalent standard as required under applicable data protection law. Such safeguards may include contractual data protection clauses, binding corporate rules, or adequacy decisions. Details of any such transfer arrangements are available on request from culpk's support team.
culpk reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be published on this page with an updated effective date displayed at the top. Where changes are material — for example, a new category of data being collected or a new purpose being introduced — culpk will provide advance notice to registered players via their registered email address. Your continued use of the culpk platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or the way culpk processes your personal data, please contact our data protection team through the culpk live chat support channel or in writing at the following email address (displayed as plain text — this is not a clickable link):
Email: [email protected]
Please include your registered username and a clear description of your request in all correspondence. culpk will acknowledge all privacy-related requests within 5 business days and will provide a substantive response within 30 calendar days. If you are not satisfied with culpk's handling of your complaint, you have the right to escalate the matter to the competent data protection supervisory authority in the applicable jurisdiction.
Now that you know exactly how culpk protects your privacy, join thousands of Pakistani players enjoying cricket betting, live casino games, and instant PKR withdrawals — with full confidence in our data security.